Job Description - Server
Job Title: Server
Reports to: Banquet Manager
Schedule: Days, Evenings, Weekends
Status: Hourly – Non-exempt
Job Summary
Work as a team to provide exemplary customer service to guests attending special and social events.
Responsibilities
• Follow established procedures for reporting availability to the Banquet Manager to ensure proper and regular scheduling. Schedules and hours are based on number and size of events.
• Adhere to established dress code/appearance/cleanliness expectations.
• Follow established procedures for punching in and out, arriving on time and call ins.
• Follow established procedures for serving food and beverage to guests. Participate in, adhere to, and keep current with TIPS (Training for Intervention Procedures).
• Ensure that assigned station is properly set, regularly cleared of dirty dishware and glassware, spills cleaned immediately. Attention to detail is essential.
• Notify Team Leader of any issues of concern regarding overall food/beverage service and/or behavior of guests, other staff.
• Keep walkways/hallways neat and free of tripping, slipping hazards.
• Maintain clean and neat appearance in all
• Return clean linens, centerpieces, serving items, trays, etc. to storage.
• Participate in identification and implementation of process improvement and cost savings measures, while ensuring high quality services
• Demonstrate the ability to work effectively in a team environment is support of the Five Pillars of Excellence and “preferred culture”
• Must be able to perform the essential functions of the job with or without reasonable accommodation
• Other duties as assigned
Skills and Qualifications
• Must be at least 18 years of age
• Previous banquet or restaurant experience preferred, TIPS training a plus
• Flexible schedule, reliability, and access to internet to ensure ongoing communication regarding schedules, notices, etc.
• Must be able to work in a fast-paced environment, have a sense of urgency, be able to multi-task and adapt to changing priorities while maintaining focus on exemplary customer service.
• Frequent lifting required up to 30 lbs.
• Prolonged sitting, standing, walking, climbing stairs, bending required