TICKET INFO AND

REGISTRATION POLICIES

The War Memorial is a 501(c)(3) cultural institution situated on the grounds of the historic Alger Estate and serves an estimated 250,000 individuals with over 3,000 functions annually, including programs to honor veterans, engagement experiences for adults and children, community events and celebrations, and premier hospitality services. Proceeds from the many programs and events that we offer go towards furthering and fulfilling our nonprofit organization mission to be a patriotic, cultural, and community leader. We thank you for your support!

Refund Policy

Programs 

These policies apply to all classes, 1-day workshops, and camp experiences. 

All refund requests must be in writing and must be sent via email to ce@warmemorial.org. A confirmation email will be sent with information regarding the outcome of the request. Each request is determined by the Community Engagement department. Refunds are processed by the issuance of a check (if paid by cash/check) or by credit card (if paid by credit card) within 5–10 business days after the review of the request.

  • Refund requests submitted more than two weeks prior to a program start date will receive a 100% refund LESS a $10 an Administrative Fee.  

  • Refund requests submitted less than two weeks before a program start date, but more than 3 business days prior, will be issued a 50% refund LESS a $10 Administrative Fee. 

  • Refund requests submitted less than 3 business days prior to the start of a program will not be granted and no refund will be issued. 

Day trip refund policy: No refunds will be issued for day trips unless cancelled by The War Memorial. Patrons may transfer their day trip reservation to a friend on their own. Please send an email to ce@warmemorial.org with the name of the person attending if you are unable to attend. No refunds for cancellation requests received on the day of the trip, or for no-shows. 

Transfer policy: Transfers are executed solely under the discretion of the Community Engagement staff. 

Ticketed Events 

All event sales incur a $2 fee per single ticket. On large-scale events, there is generally an additional fee per transaction to help defray the cost of ticketing operations. As a nonprofit organization, we are committed to keeping our fees as low as possible while offering excellent customer service at our events.

These policies apply to concerts, performances, lectures, and any other event which requires a ticket for admission - specifically applied to any event which is purchased as a ticket through The War Memorial’s ticketing system.  

  • Strict No Refunds Policy 

  • Tickets are non-exchangeable 

Cancellations due to unforeseen circumstances: On occasion, The War Memorial Community Engagement team may need to cancel an individual class, event, or trip due to unforeseen circumstances beyond our control such as, but not limited to, inclement weather, power outages, instructor illness, low enrollment, etc. The War Memorial will contact all registered participants by email and/or phone. Every effort will be made to reschedule but refunds may be offered. 

Notice of Filming and Photography 

When you attended an event or program at The War Memoial, you enter an area where photography, audio, and video recording may occur.

By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purposes by The War Memorial and its affiliates and representatives. Images, photos and/or videos may be used to promote similar The War Memorial events in the future, highlight the event and exhibit the capabilities of The War Memorial. You release The War Memorial, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or sound recordings.

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by The War Memorial or the person or entity designated to do so by The War Memorial.

You have been fully informed of your consent, waiver of liability, and release before entering the event.